About missing funds (how to succeed with the tickets)
Day 2,832, 03:18
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Published in Australia 
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by
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by Gueneo
This article not include real ticket conversation but a simple review made by me. It should not be considered as a copy/paste of real ticket, so it not broke the rule. Yes, It is semi-insipired by old tickets, but this entire article is purely invented by me as informative document.
Day 1
You:
Hey I've problem, we miss 500.000 CC and need to know who take it.
Thank you.
Day 2
Reply:
Dear Citizen,
Thank you for your report! We apologize for the inconvenience!
Unfortunately we were not able to reply to your ticket sooner.
Also, we need to know when this has happened, what was stolen and who did it.
Regards.
You:
What? I don't know who stole it, I ask you to know this.
We see last time the money on month X and we don't find it on month Y. You should check in this period. The amount of the transfer was 500.000 CC circa.
As previous situation like this, can we know the citizen ID related to this theft?
Thank you.
Day 6
Reply:
Dear Citizen,
Thank you for your report!
You should provide us information about the day, the hour, the minute and seconds of the theft, so we can check it.
Regards.
You:
I said you that no one know this. We don't check daily that org and we don't know the micro second when the unknown thief make the transfer.
You know the month and the amount. You need only one query in the database to find probably the unique transfer of 500.000 CC in this period.
Day 11
Reply:
Dear Citizen,
Thank you for your feedback!
Your feedback is on the analysis list in the security department.
Please stay tune for further updates.
Regards.
Day 14
You:
It would be possible to know the timing?
I can wait 10 days or more: but I would avoid waiting indefinitely.
Thank you.
Day 18
Reply:
Dear Citizen,
We can not assist you in this matter.
Regards.
You:
Are you joking?
I'm the fking CP of this country, I said you that someone take 500.000 CC from our organization account, you ask me to wait and now say that you can't help us?
Do the one stupid query in your database and find this movement.
Should be the only one movement the org had in 3 months, not hard, don't you think?
Day 19
Reply:
Dear Citizen,
Unfortunately we can not help you with your request if you don't provide more information about the transfer.
For any other game related matters or information, don't hesitate to let us know.
Regards.
You:
I want a reply from administrators. They can all. It's just a query. One query.
Day 22
Reply:
Dear Citizen,
As replied before we can not assist you in this matter.
The game mechanic applies for all citizens.
Regards.
You:
I'm not a citizen, I'm CP of this country that need to know where the money go.
You should understand that if you help who theft money, all will theft money to other citizen and your game will end up with a mass of thief and multies.
I hope that with the next reply it's possible to gain some usefull update. Sometimes it seems that you like to lose players and countries, earphones on, and on and on. It does don't work that way. It can't work like that.
Day 24
Reply:
Dear Citizen,
Thank you for your feedback!
Your feedback is on the analysis list in the security department.
Regards.
Reply:
Again? I wait.
Day 32
You:
I hope you can give me an answer before the end of the New World.
Day 40
You:
Close the ticket isn't a valid response.
Day 43
Reply:
Dear Citizen,
Thank you for your feedback!
I hope you can understand this issue, we are sorry that we could not help you.
This decision remain unchanged.
Regards.
You:
No, I can't. So?
Day 46
You:
I can write you every day, what's the problem with you?
We need to know who stole the money. Come on.
Can we solve ONCE, at least ONCE time ONE problem?
Day 47
Reply:
Dear Citizen,
Can you give us the links of the organization account that need the check?
Regards.
You:
http://www.erepublik.com/it/economy/citizen-accounts/1234567890
Day 48
Reply:
Dear Citizen,
we find the transfer of 666.666,66 CC on Day 1234 from the checked org to the citizen account with id 9876543210.
Regards.
I repeat, this article is heavily based on actual communications with the admins, but is not a copy/paste because it isn't allowed by the game rules. It's a result of the imagination but:
- the timing is often real
- the situation when you think "ok, now we are near to solve it" and then they go back and close their door is often real
When you write a ticket, if you are honest players who want the support to solve an issue, and if you care to really solve the problem: you have to insist.
We await a response for months that only the leaders of Montenegro can get by admins. I public this article in the hope that is taken as an example to have some consistent reply, if you will insist in this way, they will get all the info that you request.
With me it worked, at least 3 times, and I'm just a citizen who doesn't buy gold.
Day 1
You:
Hey I've problem, we miss 500.000 CC and need to know who take it.
Thank you.
Day 2
Reply:
Dear Citizen,
Thank you for your report! We apologize for the inconvenience!
Unfortunately we were not able to reply to your ticket sooner.
Also, we need to know when this has happened, what was stolen and who did it.
Regards.
You:
What? I don't know who stole it, I ask you to know this.
We see last time the money on month X and we don't find it on month Y. You should check in this period. The amount of the transfer was 500.000 CC circa.
As previous situation like this, can we know the citizen ID related to this theft?
Thank you.
Day 6
Reply:
Dear Citizen,
Thank you for your report!
You should provide us information about the day, the hour, the minute and seconds of the theft, so we can check it.
Regards.
You:
I said you that no one know this. We don't check daily that org and we don't know the micro second when the unknown thief make the transfer.
You know the month and the amount. You need only one query in the database to find probably the unique transfer of 500.000 CC in this period.
Day 11
Reply:
Dear Citizen,
Thank you for your feedback!
Your feedback is on the analysis list in the security department.
Please stay tune for further updates.
Regards.
Day 14
You:
It would be possible to know the timing?
I can wait 10 days or more: but I would avoid waiting indefinitely.
Thank you.
Day 18
Reply:
Dear Citizen,
We can not assist you in this matter.
Regards.
You:
Are you joking?
I'm the fking CP of this country, I said you that someone take 500.000 CC from our organization account, you ask me to wait and now say that you can't help us?
Do the one stupid query in your database and find this movement.
Should be the only one movement the org had in 3 months, not hard, don't you think?
Day 19
Reply:
Dear Citizen,
Unfortunately we can not help you with your request if you don't provide more information about the transfer.
For any other game related matters or information, don't hesitate to let us know.
Regards.
You:
I want a reply from administrators. They can all. It's just a query. One query.
Day 22
Reply:
Dear Citizen,
As replied before we can not assist you in this matter.
The game mechanic applies for all citizens.
Regards.
You:
I'm not a citizen, I'm CP of this country that need to know where the money go.
You should understand that if you help who theft money, all will theft money to other citizen and your game will end up with a mass of thief and multies.
I hope that with the next reply it's possible to gain some usefull update. Sometimes it seems that you like to lose players and countries, earphones on, and on and on. It does don't work that way. It can't work like that.
Day 24
Reply:
Dear Citizen,
Thank you for your feedback!
Your feedback is on the analysis list in the security department.
Regards.
Reply:
Again? I wait.
Day 32
You:
I hope you can give me an answer before the end of the New World.
Day 40
You:
Close the ticket isn't a valid response.
Day 43
Reply:
Dear Citizen,
Thank you for your feedback!
I hope you can understand this issue, we are sorry that we could not help you.
This decision remain unchanged.
Regards.
You:
No, I can't. So?
Day 46
You:
I can write you every day, what's the problem with you?
We need to know who stole the money. Come on.
Can we solve ONCE, at least ONCE time ONE problem?
Day 47
Reply:
Dear Citizen,
Can you give us the links of the organization account that need the check?
Regards.
You:
http://www.erepublik.com/it/economy/citizen-accounts/1234567890
Day 48
Reply:
Dear Citizen,
we find the transfer of 666.666,66 CC on Day 1234 from the checked org to the citizen account with id 9876543210.
Regards.
I repeat, this article is heavily based on actual communications with the admins, but is not a copy/paste because it isn't allowed by the game rules. It's a result of the imagination but:
- the timing is often real
- the situation when you think "ok, now we are near to solve it" and then they go back and close their door is often real
When you write a ticket, if you are honest players who want the support to solve an issue, and if you care to really solve the problem: you have to insist.
We await a response for months that only the leaders of Montenegro can get by admins. I public this article in the hope that is taken as an example to have some consistent reply, if you will insist in this way, they will get all the info that you request.
With me it worked, at least 3 times, and I'm just a citizen who doesn't buy gold.
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Comments
Admins don't care about nothing but real money for themselves
The proble with the ticket are the middleman, I think not payed to give us 0 reply and solve 0 issue.
The article is an input to insist in every request. Only with this your message can have the admin attention.
And, in this particular situation, I know that Montenegro leaders can say: we have sent some ticket, but there are Australia money somewhere, we need a little more will to obtain these info.
Ask J Seemore, in his last article he stated he knows where it is.... So stop with this trickle info bs and say what's on your minds. Considering you guys were the DoF during the time and only decide to speak up more then 2 months later
Why ask people if admin can say us the exact movement?
They can find this in 2 seconds, why we must spent time to talk about a simple question. I can ask to JS or other, but without chance to know if all say the truth. Only admin can give us that, so push in that direction.
Who can do it? Only Monte leaders.
Why have a MoF release an article saying he knows what happened to it, but he never gave his information to people trying to find it out, instead he stated publicly that he knew nothing.
Why trickle feed us this rubbish over 3 articles rather then speaking the truth clearly.
Why accuse people and not give evidence.
Monte leaders have been pushing. Admins a f'ed here. They dont care as long as their pockets are being lined.
Why are the two people who had access to the org the ones trickle feeding everything now?
Who had access to the org?
Hilarious, actually. Now will you guys find some other side and fight together against it, please, ffs? I am running out of popcorn. Thank gods I still have beer... 😛
How about putting your popcorn aside and pulling your DoF into line, if they have information or evidence, present it, rather then publicly accuse our allies and friends Monte.
Seems to me the accusations are going both ways. How about you BOTH pull your heads in. As an ex CP, I consider that you and J have equal responsibilities to not make your country bad.
Take your pissing match somewhere private. Or get over it. This isn't even about the money any more, that much is obvious. Enough, boys, it's personal, and I don't want to see it in public any more. Seriously. ENOUGH.
We need to find out what happened to the money, we can't let it die