New Community Department Manager

Day 923, 09:45 • Published in • by Plato

Dear citizens,

A couple of months ago, our former community manager, whom we would like to thank for all the hard work and passion invested in helping the community grow, moved to another position in the eRepublik team. Of course, the search for a new person able to handle such a highly important position, began shortly after. The entire Community Department (excepting Xtasia, who whispered something about diesel, Vin Diesel...something like that) voted unanimously for a young sexy bossy, as we've seen in movies. Unfortunately democracy doesn't always work, so our request was denied. The ideal candidate was to be a very passionate eRepublik player, with a strong background and experience in marketing, communication, projects management and so on. Oh well, no short skirts or big biceps for us this summer.

And we got our man, the_mihai.A highly experienced citizen, who ruled one of the biggest parties in the world (back then) for six months and led his nation as president twice. Journalist, Congressman, soldier and businessman, he knows everything about eRepublik, being ranked the second in his country by experience points. Before joining us, he coordinated several teams as a Marketing Manager and Research Manager, helping with the growth of some important brands in real-life media.

His job ain't gonna be easy. I mean, we are talking about the Community Department here. You may not know this, but eRepublik is developed, or rather “created”, by a team of more than 50 people who come to the office every morning, ready to work for eRepublik. The guys from Testing, Development, Marketing, Technical, Design and so on, are the ones actually making the New World possible. But chances are that if you have ever heard about an “admin”, it was one of the guys from the Community Department. This department has always been, and always will be in front of all your bullets. We answer your angry tickets, we are the ones asked for explanations and we try to solve your problems.We are the department communicating with the players, remaining in touch with the game as we are the bridge between you and the rest of the team. Of course, as the eRepublik population grew larger, we would have been doomed without the helping hand of our Game Moderators (thanks!)

One of the first projects coordinated by our new Community Manager was the anti-cheating project. As a player he always wanted to have the opportunity to fight back against cheating, and he already got his chance. eRepublik turns dreams into reality, doesn't it? 🙂

One thing is certain: without your help we can't improve this game. We constantly check your feedback, because we need it. Please remember to use the official channels (ticketing system or special section in the forum). You can guess that it is impossible for us to check the vast media module of eRepublik, with hundreds of articles being published every day.


Talking about his future strategy, the new Community Manager sai😛 "Given my background as a Marketing Manager, I am encouraging my small team to actually play eRepublik, to interact as often as possible with the game. They have to work, to train and even to fight, but only 5 fights/day. I cannot accept that an admin should be just an outside observer, I think that admins must perfectly understand every feature of the game, and experience all its good and bad parts on their own. And I assure you that with those 5 fights one can't inflict more than 0,01% out of the total battle damage, so please don't come up with articles about the handful of admins influencing the final result. The benefits of being present in the game are far greater. And by the way, we have admins living in PHOENIX and EDEN countries as well, so the effect is neutral overall.”


So, we welcome our new Community Manager, and wish him good luck on the hard mission of improving the customer support quality, communication channels, and the overall creation of a better climate within the eRepublik community.





Regards,
The eRepublik team