Join the new world

Monday

9:05 Arrive at work. Coffee, reading the newspaper.

9:20 They called the accounting, they say they can not connect to server Accounting. I gave them no standard answer. 112: "Hmm, but for me it works." I chatted some more and then I advised them to try to reboot-operate and to re-log. In the meantime I have with UPS unhooked coffee machine (coffee is already at the end) and then I attached a cord Accounting server. A few moments later they called again from the accounts and said that everything was fine. Nothing better than satisfied customers.

10:20 She cows in marketing has complained that it does not work the modem. Promumlao I'll move it to our expert in communications and I switched connection with the keeper. This modern telephone equipment actually saves a lot of work!

10:50 Head drew by me as well, are multiplied by the complaints about the quality of customer support. I asked who is complaining. Clearly, marketing. Head said that this will be resolved, informed me that there will be the rest of the day and went to play tennis.

11:05 That Monday I always dokosuri. I wrote the book "Going for buying floppies" and fled the city.

16:20 Return from "buying floppies. I looked at the message counter, was empty. It seems that the cause was that I did not even include the answering machine. I improved and amended notes in the diary.

16:25 Going home.

Tuesday

9:10 Again he came over to my boss again and he wanted to convey those complaints cows in marketing. I showed him a new screensaver Hot Amanda, who was transferred last week from the Internet. Head is very liked, he wanted a copy, so I gave him the disk and asked him how it will resolve the complaint. He replied that he would probably hire another worker, because I can not get all that I have.

9:50 I reached the eighth level in DOOM-in.

10:25 I called the consultant the deputy director of production. He wanted to know how to excel in drawing graphics. I told him that the special requirements so we have a professional advisor and I switched connection with the keeper. It is good that we have the modern phones.

11:00 came the superintendent. He said that some people keep calling and asking him strange things. I told him that I would teach it for me if you sit by the phone for an hour. He agreed.

11:05 Departure for lunch.

14:00 Back from lunch. The caretaker is fair to sit by the phone. He said that the phone is constantly ringing and that all calls forwarded at a buffet. This guy is really good!

14:10 I started to teach janitors (called Pera) DOOM-in. He was a good student, and after several hours I was wiped clear. I sensed that this guy has a future.

16:00 Perry shift was over, and we finished with school and Doom. Menu is left for another hour. I was thinking what to do and I remembered Accounting server yesterday. Several times I tried the main switch, to check if it works. The switch worked without any problems, things were worse as far as UPS and the server.

16:30 Departure from work.

Wednesday

8:30 Head has kept his promise and brought the new man for technical support. A Milan. I showed him the room to the server, switch and set his computer on the table. Little to complain because he was only XT, but I assured him that he was good enough for the windows black and white screen.

9:00 Milanov computer has just completed the boot sequence. Milan immediately started to get interested in how to attach to the network, so I opened his username. Minimum length password I set to 64 characters, and a little boy enjoys.

9:15 They called the accounting because they need a user name for a new worker. I replied that I was to need a special form to be signed by the head of the department, all other executives, a stock and a director. Few were surprised, but they stopped as soon as I hung up.

10:05 Her name is some kind of Peace in accounting, as it needs a password for the network. By voice seems to have between nineteen and twenty, I asked for the name, date of birth, marital status, address and telephone number. The assumption was correct - nineteen, unmarried. So I told her that her password will deliver the evening, in person, at home.

11:05 Milan has finally "drove" his XT and started working. I sent him with cigarettes, just let the young man learns.

11:20 Milan brought cigarettes. I showed him the operating system AS 400 and told him to sit beside the phone, some experience and practice. Then I went to lunch.

16:00 Back from lunch. Milan is apparently suffered a nervous breakdown - three hours trying to launch Accounting server. Ispsovao him and sent for a cigarette. I then attached a Ethernet cable to the server. The TV picture is therefore a bit spoiled, but the work ultimately takes precedence.

16:10 Secretary of Personnel was asked to be included controls spelling. I advised her the keyboard Ctrl-Alt-Del. Thanked and hung up.

16:30 Milan caught in the toilet reading personal ads with job offers. I think it is as fully managed and otistao home.

Thursday

8:30 Again, it appeared the head (would they now every morning to get over here so you do not even get newspapers to read), but fortunately brought good news - reported that Milan will not come to work. I said that the fact that it is now difficult to find a man worth something. I mean, really! To share this hot little town with some?

8:55 I called someone from the logistics, says he can not win YU fonts. I asked him what kind of chip on the graphics card and, of course, did not know. I retorted that he first learned basic information about your computer and then called me again.

9:15 Again he called one of logistics, he learned that chips on the video card have nothing to do with fonts. I replied that I did not ask for the video card, but the graphics. Apologized, said he would find out and hung up.

9:30 They called out the economic, that they are on the invoices instead of a checkmark in the letters appearing accents. It was the second case with fonts that day, so I promised I would do something about it. After a brief reflection I decided that the central change all templates of documents. I set the white letters on a white background, for safety reasons I changed my default font to Wingdings.

10:00 In the middle of the ninth level of Doom stopped Pera, so we played together over a network and DOOM umlatili a moron in another department. In doing so he wrote what we all think about his nepojavnoj nonsense.

12:00 Pera asked me if I would have lunch with him. I thought how much I still have questions about fonts debilnih expected and went with him. After that I never returned to work.

Friday

9:00 Arrive at work. Reading the newspaper.

9:25's unfortunate from the planned called for a forgotten password, and asked for his advice. I advised him to use a special procedure for renewal of passwords - FDISK. Thanked and hung up. Oh God, do, and these people have the right to vote?

9:35 Again he called one of the planning. Password problem was solved, but it's a new - after booting a system he reported Error accessing Drive 0th I told him it was a hardware problem and that he needed a new computer.

10:15 Mahler: one unfortunate that we have it crushed again yesterday in the DOOM-in at the sixth level was the boss. Was rushed to my office mad as lynx and failed to respond to my new screensaver Obsession. Since Monday I have a shot-map.

10:00 I do what has worked Milan, that is. I read the ads with an offer of employment and pick up a few selected. During breaks between calls dress up macros, add DeleteDocument command. Without a good support system no company will be successful.

11:15 I found a new job. This is actually exactly the same functions that I had here, and that the software firm which last year launched the new operating system. I play in the farewell to a network worm, edit, schedule extensions on the PABX, canceling all codes to enter the building and packed cup of coffee.

Ser ver.

Ponedeljak

9:05 Dolazak na posao. Kafa, čitanje novina.

9:20 Zvali su iz knjigovodstva, kažu da ne mogu da se povežu na server Accounting. Dao sam im standardan odgovor br. 112: "Hmm, ali kod mene to radi". Brbljao sam još malo a onda sam im savetovao da probaju da reboot-uju i da se ponovo uloguju. U međuvremenu sam sa UPS-a otkačio aparat za kuvanje kafe (ionako je kafa pri kraju) i ponovo sam prikačio kabl servera Accounting. Nekoliko trenutaka kasnije ponovo su zvali iz knjigovodstva i rekli da je sve u redu. Ništa lepše od zadovoljnog korisnika.

10:20 Ona krava iz marketinga se žalila da joj ne radi modem. Promumlao sam da cu je prebaciti našem stručnjaku za komunikacije i prebacio sam vezu kod domara. Ova moderna telefonska oprema stvarno štedi mnogo posla!

10:50 Šef je svratio kod mene; kao, množe se pritužbe na kvalitet korisničke podrške. Pitao sam ko se žali. Jasno,marketing. Šef je rekao da ce to rešiti, obavestio me da neće biti tu ostatak dana i otisao da igra tenis.

11:05 Taj ponedeljak me uvek dokosuri. Napisao sam u knjigu "Odlazak zbog kupovine disketa" i pobegao u grad.

16:20 Povratak iz "kupovine disketa". Pogledao sam na brojač poruka, bio je prazan. Izgleda da je uzrok tome to sto nisam ni uključio sekretaricu. Popravio sam to i dopunio napomene u dnevniku.

16:25 Odlazak kući.

Utorak

9:10 Opet je kod mene navratio šef i opet je hteo da prenese žalbe one krave iz marketinga. Pokazao sam mu novi screensaver Hot Amanda, koji sam prošle nedelje preneo sa Interneta. Šefu se veoma svideo, hteo je kopiju, pa sam mu dao disketu i pitao ga kako ce rešiti žalbe. Odgovorio je da ce verovatno zaposliti još jednog radnika, jer ja ne mogu sve da stignem sam.

9:50 Stigao sam do osmog nivoa u DOOM-u.

10:25 Zvao je stručni savetnik zamenika direktora proizvodnje. Hteo je da zna kako se u Excel-u crtaju grafici. Rekao sam mu da za tako specijalne zahteve imamo stručnog savetnika i prebacio sam vezu kod domara. Dobro je što imamo te moderne telefone.

11:00 Došao je domar. Rekao je da ga stalno zovu neki ljudi i pitaju ga čudne stvari. Rekao sam mu da cu ga podučiti ako umesto mene sedne pored telefona na sat vremena. Pristao je.

11:05 Odlazak na ručak.

14:00 Povratak sa ručka. Domar je pošteno sedeo pored telefona. Rekao je da je telefon stalno zvonio i da je sve pozive prosleđivao u bife. Taj momak je stvarno dobar!

14:10 Počeo sam da podučavam domara (zove se Pera) DOOM-u. Bio je dobar učenik i već nakon nekoliko sati me je načisto zbrisao. Naslutio sam da ovaj momak ima budućnost.

16:00 Peri se završila smena, pa smo završili i sa školom DOOM-a. Meni je ostalo još sat vremena. Razmišljao sam šta da radim i setio sam se servera Accounting od juče. Nekoliko puta sam isprobao glavni prekidač, da proverim da li radi. Prekidač je radio bez problema; stvari su bile lošije sto se tiče UPS-a i servera.

16:30 Odlazak sa posla.

Sreda

8:30 Šef je održao obećanje i doveo novog čoveka za tehničku podršku. Nekakav Milan. Pokazao sam mu prostoriju sa serverom, switch i postavio mu računar na sto. Malo se bunio jer dobio je samo XT, ali uverio sam ga da mu je za Windows sasvim dovoljan crno-beli ekran.

9:00 Milanov računar je upravo završio boot sekvencu. Milan je odmah počeo da se interesuje kako da se prikaci na mrežu; zato sam mu otvorio korisničko ime. Minimalnu duzinu lozinke sam podesio na 64 znaka, neka i dečko malo uživa.

9:15 Zvali su iz knjigovodstva jer im je potrebno korisničko ime za neku novu radnicu. Odgovorio sam da mi je za to potreban specijalni formular koji treba da potpišu šef odeljenja, svi ostali rukovodioci, magacioner i direktor. Malo su se čudili, ali su prestali čim sam im spustio slušalicu.

10:05 Zvala je nekakva Mira iz knjigovodstva, kao treba joj lozinka za mrežu. Po glasu mi se cinilo da ima između devetnaest i dvadeset; pitao sam je za ime, prezime, datum rođenja, bračno stanje, adresu i telefon. Pretpostavka je bila tačna - devetnaest, neudata. Zato sam joj rekao da ću joj lozinku isporučiti uveče, lično, na kućnu adresu.

11:05 Milan je konačno "poterao" svog XT-a i počeo da radi. Poslao sam ga po cigarete; samo neka se mladić uči.

11:20 Milan je doneo cigarete. Pokazao sam mu uputstvo za sistem AS 400 i rekao mu da sedne pored telefona, neka iskusi i praktičan rad. Onda sam otišao na ručak.

16:00 Povratak sa ručka. Milan je očigledno doživeo nervni slom - tri sata je pokušavao da pokrene server Accounting. Ispsovao sam ga i poslao po nove cigarete. Onda sam ponovo prikačio Ethernet kabel na server. Slika na televizoru se zbog toga malo pokvarila, ali posao na kraju krajeva ima prednost.

16:10 Sekretarica iz personalnog je pitala kako se uključuje kontrola pravopisa. Savetovao sam joj prečicu sa tastature Ctrl-Alt-Del. Zahvalila se i spustila slusalicu.

16:30 Uhvatio sam Milana kako u WC-u čita male oglase sa ponudama za posao. Pomislio sam kako je dan u potpunosti uspeo i otistao kući.

Četvrtak

8:30 Opet se pojavio šef (zar će sad svako jutro da dolazi ovamo pa da ne stignem ni novine da pročitam), ali je na sreću doneo dobre vesti - Milan je javio da više neće doći na posao. Rekao sam da je činjenica da je danas teško naći čoveka koji nešto vredi. Mislim, stvarno! Da delim ovo toplo mestašce sa još nekim?!

8:55 Zvao je neko iz logistike, kaže da ne može da dobije YU fontove. Pitao sam ga kakav čip ima na grafičkoj kartici i, naravno, nije znao. Odbrusio sam mu da prvo sazna osnovne informacije o svom računaru pa tek onda da me ponovo zove.

9:15 Opet je zvao onaj iz logistike; saznao je da čipovi na video kartici nemaju nikakve veze sa fontovima. Odgovorio sam mu da nisam ni pitao za video karticu, vec za grafičku. Izvinuo se, rekao je da će to saznati i spustio slušalicu.

9:30 Zvali su iz ekonomskog, da im se na fakturama umesto kvačica na slovima pojavljuju akcenti. Bio je to već drugi slučaj sa fontovima tog dana, pa sam im obećao da ću nesto uraditi po tom pitanju. Posle kratkog razmišljanja odlučio sam da centralno promenim sve šablone dokumenata. Postavio sam bela slova na beloj pozadini; sigurnosti radi promenio sam standardni font na Wingdings.

10:00 Usred devetog nivoa DOOM-a navratio je Pera, pa smo zajedno igrali DOOM preko mreže i umlatili nekog morona iz drugog odeljenja. Pritom smo mu napisali sta sve mislimo o njegovoj nepojavnoj gluposti.

12:00 Pera me pitao da li bih s njim na ručak. Pomislio sam koliko me još debilnih pitanja oko fontova očekuje i otišao s njim. Posle se nisam ni vraćao na posao.

Petak

9:00 Dolazak na posao. Čitanje novina.

9:25 Neki nesrećnik iz planskog je zvao jer je zaboravio lozinku, pa je trazio savet. Savetovao sam mu da iskoristi specijalnu proceduru za obnovu lozinke - FDISK. Zahvalio se i spustio slušalicu. O Bože, zar i takvi ljudi imaju pravo glasa?

9:35 Opet je zvao onaj iz planskog. Problem sa lozinkom je bio rešen, ali se pojavio novi - posle boot-ovanja sistem mu je javljao Error accessing Drive 0. Rekao sam mu da je to hardverski problem i da mu treba novi računar.

10:15 Maler: onaj nesrećnik što smo ga juče satrli u DOOM-u na šestom nivou bio je šef. Uleteo je kod mene u kancelariju besan kao ris i nije reagovao ni na moj novi screensaver Obsession. Od ponedeljka imam šut-kartu.

10:00 Radim ono sto je radio Milan, tj. čitam oglase sa ponudom za zaposlenje i javljam se na nekoliko odabranih. U pauzama između telefoniranja doterujem makroe, dodajem naredbu DeleteDocument. Bez dobre sistemske podrske nijedna firma neće biti uspešna.

11:15 Našao sam novo radno mesto. To je u stvari potpuno ista funkcija koju sam imao ovde, i to u softverskoj firmi koja je prošle godine na tržište pustila novi operativni sistem. Na oproštaju puštam u mrezu crva, menjam raspored lokala na telefonskoj centrali, poništavam sve šifre za ulazak u zgradu i pakujem šolju za kafu.