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Ticketing System Updates (Updated)
Dear citizens,
As you may have noticed, starting yesterday the ticketing system received some improvements, the most important one is the possibility for citizens to track their submitted tickets. When you log into your citizen account and access the Contact link in the footer, you will automatically log in as a user in the ticketing system too. By pressing “View My Tickets” you are able to see each of your submitted tickets and their status.
.
Let`s see what each status means:
-Pending. If your ticket has this status, it means that it was not processed yet by the eRepublik Team.
-Still Analyzing. This means that your ticket was read by someone, but no decision has yet been taken. Most likely your ticket asks for extra-work and analysis, in order to guarantee the proper decision.
-Waiting for replies. If your ticket has this status, it means that the eRepublik team asked you to provide some additional info or some more details regarding the subject of your ticket. Most likely your ticket contained less information than required in order for it to be solved.
-Read. This label means that the eRepublik Team took notice of your message. Probably you did not ask for an answer, you just wanted to inform us about something, or your ticket will be processed later.
-Closed. This status next to your ticket certifies that your message has been read, analyzed, and proper measurements have been taken. This status comes in two flavors, "answered" and "no answer needed".
We would also like to remind citizens the purpose of dividing tickets into several departments: To ease communication and to receive the fastest answer possible, you should send your message to the correct department. Most commonly used departments are:
-Report Abuse. In this department you should submit tickets about any kind of abuse: insults, oppression, vulgarity, inappropriate articles or comments, or spam. We need your help to create a better world and get rid of inappropriate content.
-Report multiple accounts. When you suspect that a citizen administrates multiple-accounts, you can ask for an investigation by this department. You should of course never report a citizen just because you don't like them. Only strong evidences or suspicions should lead to such a report. Messages like "Hello, I'm the President of X party, please investigate the other parties in my country," are too ambiguous to be taken into consideration.
-Request Appeal. This department handles appeals made by citizens protesting against a certain decision. The most important thing is that the appeal must be submitted only by the citizen who received the decision. What that means is that messages like “here is the list of my friends, please un-ban them all” are dismissed. The friend himself must request an appeal for his case, no public appeals are processed.
-Feedback Here you can tell us how much you love us, or the game, or just express your thoughts and desires about eRepublik. If you wish your suggestions to be public you can use the special section in Forum.
-Report a bug. You should report, as soon as possible, any technical flaw that may affect eRepublik. We would like to thank you in advance for your support.
-Game Support. This department offers support for various situations that may appear, like Contracts trials.
As we previously announced, until the next eRepublik update, suspended citizens/organizations will not be able to access the on-site ticketing system. This is because the eRepublik team is working to create a special department for them. What will this be like? When they will try to log in, the message explaining the reasons for their current suspension appears, and also the history of all bans received by them will be available. From this list, they will have to choose the one they would like to appeal, and click on the “Appeal” button. The new system will greatly improve response times, due to the constraint of submitting just one appeal for a given suspension. Until this new system is implemented, we kindly ask suspended citizens/organizations to send their messages to the appeal@erepublik.com address.
Regards,
The eRepublik Team
Maintenance Announcement:
The New World will be inaccessible on day 583 starting 22:00 o`clock (eRepublik time) , for about two hours, due to some server maintenance work. Sorry for any inconvenience.
Update: The server maintenance was rescheduled for day 586 h22:00 (eRepublik Time), in order to guarantee the proper conditions for the Congressional Election Day.
As you may have noticed, starting yesterday the ticketing system received some improvements, the most important one is the possibility for citizens to track their submitted tickets. When you log into your citizen account and access the Contact link in the footer, you will automatically log in as a user in the ticketing system too. By pressing “View My Tickets” you are able to see each of your submitted tickets and their status.
.
Let`s see what each status means:
-Pending. If your ticket has this status, it means that it was not processed yet by the eRepublik Team.
-Still Analyzing. This means that your ticket was read by someone, but no decision has yet been taken. Most likely your ticket asks for extra-work and analysis, in order to guarantee the proper decision.
-Waiting for replies. If your ticket has this status, it means that the eRepublik team asked you to provide some additional info or some more details regarding the subject of your ticket. Most likely your ticket contained less information than required in order for it to be solved.
-Read. This label means that the eRepublik Team took notice of your message. Probably you did not ask for an answer, you just wanted to inform us about something, or your ticket will be processed later.
-Closed. This status next to your ticket certifies that your message has been read, analyzed, and proper measurements have been taken. This status comes in two flavors, "answered" and "no answer needed".
We would also like to remind citizens the purpose of dividing tickets into several departments: To ease communication and to receive the fastest answer possible, you should send your message to the correct department. Most commonly used departments are:
-Report Abuse. In this department you should submit tickets about any kind of abuse: insults, oppression, vulgarity, inappropriate articles or comments, or spam. We need your help to create a better world and get rid of inappropriate content.
-Report multiple accounts. When you suspect that a citizen administrates multiple-accounts, you can ask for an investigation by this department. You should of course never report a citizen just because you don't like them. Only strong evidences or suspicions should lead to such a report. Messages like "Hello, I'm the President of X party, please investigate the other parties in my country," are too ambiguous to be taken into consideration.
-Request Appeal. This department handles appeals made by citizens protesting against a certain decision. The most important thing is that the appeal must be submitted only by the citizen who received the decision. What that means is that messages like “here is the list of my friends, please un-ban them all” are dismissed. The friend himself must request an appeal for his case, no public appeals are processed.
-Feedback Here you can tell us how much you love us, or the game, or just express your thoughts and desires about eRepublik. If you wish your suggestions to be public you can use the special section in Forum.
-Report a bug. You should report, as soon as possible, any technical flaw that may affect eRepublik. We would like to thank you in advance for your support.
-Game Support. This department offers support for various situations that may appear, like Contracts trials.
As we previously announced, until the next eRepublik update, suspended citizens/organizations will not be able to access the on-site ticketing system. This is because the eRepublik team is working to create a special department for them. What will this be like? When they will try to log in, the message explaining the reasons for their current suspension appears, and also the history of all bans received by them will be available. From this list, they will have to choose the one they would like to appeal, and click on the “Appeal” button. The new system will greatly improve response times, due to the constraint of submitting just one appeal for a given suspension. Until this new system is implemented, we kindly ask suspended citizens/organizations to send their messages to the appeal@erepublik.com address.
Regards,
The eRepublik Team
Maintenance Announcement:
The New World will be inaccessible on day 583 starting 22:00 o`clock (eRepublik time) , for about two hours, due to some server maintenance work. Sorry for any inconvenience.
Update: The server maintenance was rescheduled for day 586 h22:00 (eRepublik Time), in order to guarantee the proper conditions for the Congressional Election Day.
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"The New World will be inaccessible on day 583 starting 22:00 o`clock (eRepublik time) , for about two hours"
last two hours of the congress elections?
very bad timing :S
"The New World will be inaccessible on day 583 starting 22:00 o`clock (eRepublik time) , for about two hours, due to some server maintenance work"
that's the day of the elections.. I think a lot of people would like that maintenance rescheduled.
yeah thats gonna put out the timing out of whack for every parties' mobile voting squads LOL.
Well that'll keep the 19th Congressional elections fun.
cool, congratulations admin!
I hope the improvement consists in answering the tickets.
congratulation, maietance in congresional election day very fun
????
at 22h, of election day???
did I say '???'?
>The New World will be inaccessible on day 583 starting 22:00 o`clock (eRepublik time) , for about two hours, due to some server maintenance work. Sorry for any inconvenience.
Isn't it the Election day?!
Thanks to the admins for all your efforts to improve Erepublik. I appreciate
all your hard work.
"Sorry for any inconvenience."
Apologie not acepted, please reschedul it, like ANY other day in next 2 years but not day 583 22:00 erep time ? Thanks.
You should really reschedule that maintenance for 24h guys, or any other day that is not elections.
Not Congress elections.....Dont mess them up.
"You messed with the URL. Please don't do that !"
No, I didn't!
Yeah, reschedule the maintainance, pushing it back 2 hours would be fantastic.
Search engine is back ahhh... and inaccessible on election day... rly nice...
They are probably doing this so Romania can TO more countries during the Congress Elections
"The New World will be inaccessible on day 583 starting 22:00 o`clock (eRepublik time) , for about two hours, due to some server maintenance work. Sorry for any inconvenience."
Is that a joke? server maintenance work at elections day? you guys should really know better game you made and move that server work for one day later.
Am I wrong or Insider articles get nowadays less votes than 2 months ago? Dont you think that it is a serious signal?
(ffs - who needed animated plato..?)
I feel like this timing was intentional...
Good job thanks
critical priority ticket submitted on 12.06 still not answered
Why the blazes would you make downtime during election day?! Not very smart.
Change the maintinance to any other day there's no election.
Please push it forward a while!!
This articles always provoke a "Hmm" and then a "Argh". Please be less crap in future.
Its not a good idea to have maintenance on the election day.
People already think that you are influencing game to much with some of your decisions. Dont make it worse!
"The New World will be inaccessible on day 583 starting 22:00 o`clock (eRepublik time) , for about two hours, due to some server maintenance work. Sorry for any inconvenience."
cool story bro
bro fist
That's a very bad joke.
1. 583 day is a bad day for stopping servers
2. this respond :" Hello,
Thank you for your message! Your suggestion will be analyzed by the Development Department.
Regards,
The eRepublik Team" I will not consider this a respond. Even I can make copy/paste .... not nice.
also try to improve the respond time in less that 1 week, not 5 weeks.
Are you kidding me! maintenance on election day! move it back a day!
bla , bla , bla , bla like always . la cite tichete am trimis de la care nu am primit nici un raspuns va mai crede buna .
why d you always find the worst time to do maintenence?
One more thing
Is it me or there is no "request appeal" button at the moment?
haha, sad HDS-ovci nece moc s svojim vampirima glasat
lol i cant say anything... jus use your brains dear admins... please!!!!!!!!!!!!!!!
Any comment on the maintance time? No... why bother^^
One more thing - maybe to avoid tickets like 'why xyz is banned??' implement some ban list, 'pillory' - nick and reason of ban, so everyone logged in could read that.
5 pending and 1 still 'analyzing' i'll wait a little bit longer
change maintenance time please
@joannadarc......
agree!!!!!!who needed plato that can move this,say that...
just to be "skip"...
i smeel nasty tricky plan.....
why it's always tooks the end of the day to take maintenance? i think it should the begin of the day, so it gives less disadvantage to people...
bad english, i'm sorry
This maintenance scheduled for tomorrow seems to be a huge mistake. Really? On elections day? Isn't good.
Besides that.. I like the changes at the ticketing system. With THIS, you're doing a great job
>The New World will be inaccessible on day 583 starting 22:00 o`clock (eRepublik time) , for about two hours, due to some server maintenance work. Sorry for any inconvenience.
You guys never cease to come up with new ways to fail miserably Thank you for your support!
Server maintenance on election day?!
"-Closed. This status next to your ticket certifies that your message has been read, analyzed, and proper measurements have been taken" - but I want to know what means "proper measurements" !!!
cool beans admin.
i just say: rotfl
Wonderful!
magic light!!
thank you for rescheduling the maintenance.
good improvements!
good move admin!!
voted
reschedule that maintenance please.
thank you for changing the time admins
Oh... I was loving the maintenance in the last 2 hours of elections. It was much more fun...
I have submitted one ticket for one day but you don't ansewr yet
good..
Is there a status for "IGNORED?"
thanks.
Greate work !
Tickets system is great !
sa vedem. eu alaltaieri am primit un raspuns ptr un tiket depus pe 6 mai.
Tickets system is great, but no good if there is nobody to answer to those tickets. I have submitted a ticket with priority High which is in Pending state for 3 days. As we can see from this article this means that nobody even read it. Then why should I hope for an answer?
was the system cracked today??
I ran 1time for elections and got elected 3 times....
Maybe admins will add the moderation module soon.
..........................**********.... .....süper iş
How will it work? When you banned you cannot send ticket etc... At least give them an email address for talking about their situation.
"-Request Appeal. This department handles appeals made by citizens protesting against a certain decision. The most important thing is that the appeal must be submitted only by the citizen who received the decision. What that means is that messages like “here is the list of my friends, please un-ban them all” are dismissed. The friend himself must request an appeal for his case, no public appeals are processed."
100°
DOnaTE 100 GOLD FOR ME xD
Ticketing System is like a good CRM.
wow
it will be good if you answer the tickets too, not only doing this track system.
iuu ar za best, admins!