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Survey results and tickets' status [UPDATE 4 - Day 990]
Update 4, 17:55 – Day 990 of the New World
Dear citizens,
As most of you probably noticed, we experienced again a security breach, this time exploiting a different vulnerability. Several country presidents were hacked and their accounts were used in order to open several battles.
Everything started at 14:16 eRepublik time, with UK attacking several USA regions, continuing with Serbia attacking China, Pakistan, ending with Hungary launching an attack against Serbia.
Our engineers are actively working to resolve the issues, thus the battles have been closed and the MPP are of course removed.
Also, the temporarily bans given have been already canceled and all the Gold will be soon returned.
We apologize for any inconvenience this may have caused and we also thank you for your understanding and cooperation.
Kind regards,
The eRepublik Team
Update 3, 09:45 – Day 989 of the New World
Dear citizens,
The eRepublik engineers have fixed the security issue and all the lost Gold has been returned to their proper owners.
Thanks for your support!
Best regards,
The eRepublik team
Update 2, 06:37 – Day 989 of the New World
Dear citizens,
We've just discovered a security breach in several modules. We kindly ask not to access any links you notice in your friends' shouts or articles. We also advise you not to access any ads that you are not certain that are secure. The eRepublik engineers are working to solve this issue and we will post an update as soon as everything gets back to normal.
Regards,
The eRepublik team
Update 1, 9:30 – Day 988 of the New World
Starting with 10:00 o’clock eRepublik Time, we will shut down the citizen ads module for about 14 hours due to server change maintenance. Hopefully, we will manage to put it back until 1:00 o’clock eRepublik Time, Day 989 of the New World.
We apologize for any inconvenience and thanks for understanding.
Dear citizens,
In this Insider we'll share with you the conclusions of the last eRepublik survey, which brings some interesting results. But first we'll shade some light over another topic, the ticket response time issue.
First of all we would like to apologize to you about the delay or lack of answer to some of your tickets in the past 3 weeks. We would like to explain a little bit the situation, although this doesn’t excuse us.
Some of you may know, we had an issue with one of the moderators. It may have affected directly only about 80 citizens, but that is 80 citizens to many so we decided to close down momentarily the moderator program in order to reorganize our process and controls on the moderator side.
So, we had to deal with two major things in parallel: Rising's launch and the fact that we were seriously understaffed with more than 60 moderators less solving tickets. That's why it took longer than usual to get your problems solved. We are very sorry for this, but the alternative would have been to willingly accept far greater risks and we hope that you understand us. Your problems are our problems and we should have communicated better that we had this issue when you sent us your tickets.
Our ultimate aim on the community side is to improve the quality and efficiency of our communications with you in order to serve you better. We are listening, always have, always will and we will do so more and more, better and better for all aspects of the eRepublik experience. Fortunately, things have already started to improve as we build up a new Community Officers team as well as a new Moderators team.
As a proof, last week we managed to answer more than 80 of your tickets and solve more than 90 of the problems found. We will make sure that until the end of this week each and every one of you will receive a proper answer.
All this was made possible partly with the help of a new team of Community Officers and partly with the new Game Moderators team. We are positive that this collaboration will be very helpful from now on, and we hope that you will agree with us after seeing the results.
The second topic is the survey, which gathered a surprisingly total of 22,561 complete answers. The first result we came up with is that the average age of eRepublik citizens is 22 years. We really have a young base-population.
At the question “What do you enjoy most in eRepublik” we have, as expected, a wide distribution of preferences, with economy being in top (36,5 ) followed by military, socializing, politics, other and ending with media (5,9 ). When it comes to things that citizens dislike most we have bugs (89), military, rising and cheating (67).
When it comes to the military module, here we found out that almost 75 of those of you that fight, fight at least 3-5 turns per battle and around 60 of you are pretty satisfied with the result of your fights. Another result says that the majority of players consider that the current winning condition are “just fine” but the military module is to time-consuming - as a result, many of you expressed the wish for a shorter turn duration.
This survey busts the myth regarding the exaggerated complexity of Rising. We've seen many such comments, that “eRepublik became way too complex”. Well, 24 of responders believe that eRepublik is today “rather complex”, whilst 62,2 believe it is either rather simple or at least simple enough that they can understand it.
As for the customer support, the majority consider the answers OK, the only problem being the delayed response time. This is being taken care of as you read above. On the other hand, the majority is “pretty satisfied” with the Insiders as a mass-communication channel but we aim for a majority of you to be “very satisfied”.
And because surveys are not just conducted for nothing, the conclusions we gathered are: on the military side we need to accelerate the bug-fixing process and do something about the module being too time-consuming and also too expensive. We are analyzing these and will come up with solutions, very soon. Also, we will focus on “fixing” the economy (we would rather call it fine-tuning, adjusting formulas) and improve the anti-cheating project, which were the most shared advices.
As a final word, thank you everybody for participating - 22,000 responses and almost 25.000 participant is... just wow! - and thank you for showing us that you care about this game. We extracted great information which we hope that pretty soon will translate in a better experience for you.
Kind Regards,
Your eRepublik Team
Dear citizens,
As most of you probably noticed, we experienced again a security breach, this time exploiting a different vulnerability. Several country presidents were hacked and their accounts were used in order to open several battles.
Everything started at 14:16 eRepublik time, with UK attacking several USA regions, continuing with Serbia attacking China, Pakistan, ending with Hungary launching an attack against Serbia.
Our engineers are actively working to resolve the issues, thus the battles have been closed and the MPP are of course removed.
Also, the temporarily bans given have been already canceled and all the Gold will be soon returned.
We apologize for any inconvenience this may have caused and we also thank you for your understanding and cooperation.
Kind regards,
The eRepublik Team
Update 3, 09:45 – Day 989 of the New World
Dear citizens,
The eRepublik engineers have fixed the security issue and all the lost Gold has been returned to their proper owners.
Thanks for your support!
Best regards,
The eRepublik team
Update 2, 06:37 – Day 989 of the New World
Dear citizens,
We've just discovered a security breach in several modules. We kindly ask not to access any links you notice in your friends' shouts or articles. We also advise you not to access any ads that you are not certain that are secure. The eRepublik engineers are working to solve this issue and we will post an update as soon as everything gets back to normal.
Regards,
The eRepublik team
Update 1, 9:30 – Day 988 of the New World
Starting with 10:00 o’clock eRepublik Time, we will shut down the citizen ads module for about 14 hours due to server change maintenance. Hopefully, we will manage to put it back until 1:00 o’clock eRepublik Time, Day 989 of the New World.
We apologize for any inconvenience and thanks for understanding.
Dear citizens,
In this Insider we'll share with you the conclusions of the last eRepublik survey, which brings some interesting results. But first we'll shade some light over another topic, the ticket response time issue.
First of all we would like to apologize to you about the delay or lack of answer to some of your tickets in the past 3 weeks. We would like to explain a little bit the situation, although this doesn’t excuse us.
Some of you may know, we had an issue with one of the moderators. It may have affected directly only about 80 citizens, but that is 80 citizens to many so we decided to close down momentarily the moderator program in order to reorganize our process and controls on the moderator side.
So, we had to deal with two major things in parallel: Rising's launch and the fact that we were seriously understaffed with more than 60 moderators less solving tickets. That's why it took longer than usual to get your problems solved. We are very sorry for this, but the alternative would have been to willingly accept far greater risks and we hope that you understand us. Your problems are our problems and we should have communicated better that we had this issue when you sent us your tickets.
Our ultimate aim on the community side is to improve the quality and efficiency of our communications with you in order to serve you better. We are listening, always have, always will and we will do so more and more, better and better for all aspects of the eRepublik experience. Fortunately, things have already started to improve as we build up a new Community Officers team as well as a new Moderators team.
As a proof, last week we managed to answer more than 80 of your tickets and solve more than 90 of the problems found. We will make sure that until the end of this week each and every one of you will receive a proper answer.
All this was made possible partly with the help of a new team of Community Officers and partly with the new Game Moderators team. We are positive that this collaboration will be very helpful from now on, and we hope that you will agree with us after seeing the results.
The second topic is the survey, which gathered a surprisingly total of 22,561 complete answers. The first result we came up with is that the average age of eRepublik citizens is 22 years. We really have a young base-population.
At the question “What do you enjoy most in eRepublik” we have, as expected, a wide distribution of preferences, with economy being in top (36,5 ) followed by military, socializing, politics, other and ending with media (5,9 ). When it comes to things that citizens dislike most we have bugs (89), military, rising and cheating (67).
When it comes to the military module, here we found out that almost 75 of those of you that fight, fight at least 3-5 turns per battle and around 60 of you are pretty satisfied with the result of your fights. Another result says that the majority of players consider that the current winning condition are “just fine” but the military module is to time-consuming - as a result, many of you expressed the wish for a shorter turn duration.
This survey busts the myth regarding the exaggerated complexity of Rising. We've seen many such comments, that “eRepublik became way too complex”. Well, 24 of responders believe that eRepublik is today “rather complex”, whilst 62,2 believe it is either rather simple or at least simple enough that they can understand it.
As for the customer support, the majority consider the answers OK, the only problem being the delayed response time. This is being taken care of as you read above. On the other hand, the majority is “pretty satisfied” with the Insiders as a mass-communication channel but we aim for a majority of you to be “very satisfied”.
And because surveys are not just conducted for nothing, the conclusions we gathered are: on the military side we need to accelerate the bug-fixing process and do something about the module being too time-consuming and also too expensive. We are analyzing these and will come up with solutions, very soon. Also, we will focus on “fixing” the economy (we would rather call it fine-tuning, adjusting formulas) and improve the anti-cheating project, which were the most shared advices.
As a final word, thank you everybody for participating - 22,000 responses and almost 25.000 participant is... just wow! - and thank you for showing us that you care about this game. We extracted great information which we hope that pretty soon will translate in a better experience for you.
Kind Regards,
Your eRepublik Team
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change the military module but comonnnnnnnnnnnnnnnnnnnn
I didn't received my HEALTH CHECK ! darn bugs
yeah, and nobody told you that tanks are too strong, and infantry is piece of s...
so 22,000 people play this game not 340,000 like Bonte said.
And write TRUE RULES of hospital and first aid rules in wiki.
Even your support writes bulshits .
Oplodi me admine xD
I havent read yet, but if you said anything good about erep , its just lie .
Please can you do something about those idiots that rush to write "FIRST" in every article?! I would mean so much to me. Thank you.
That was certainly putting it VERY mildly.
waiting answers into tickets and change my company, please!!
better
22,000 responses and almost 25.000 participant.... so E-REPUBLIK has only 25k+ active population ?????????????
The Military module stinks its sad to say this but the wall is much better.I have no idea where you found people that like the new military system unless you altered the results since i didn't see anybody say the like the new module -.- .
I wouldn't shorten turn time, as 2:30 gives us plenty of time to examine the area completely, even in big battles.
>I havent read yet, but if you said anything good about erep , its just lie .
Hurr durr quit the game then.
Your making the military module less exspensive?
\o/
ok, I just read it , and as I said, Just " Lie "
Admins, why aren't you honest and reveal that the majority of the players feel this entire game costs too much gold and your focus is on getting players to spend gold, not fun?
Anyone said "Emerick" ?
The first Insider with some true words, but i think that is to late now....
WHAT ABOUT BOOSTERS!?
22,000 responses and almost 25.000 participant.... so E-REPUBLIK has only 25k+ active population ?????????????
less gold to fight and shorter turns is a good start
first, at last
"...bugs are all over my computer..."
Long Live the Bugs
lol you didn't answer tickets,you've just c/p same answer to everyone and told us to write again if have some new problems
Admins, please make the battles "XP givers" as they where in V1. There is no use of fighting battles, except patriotism...
Anyone said "Eme*ick" ?
maybe you should change the entire military module? people are rather unsatisfied with it
the most shared advices?. Someones spelling and grammar check isnt working
Still dont like the responses, the lack of empathy is life shattering.
I lost all my friends, FIX THAT
what about or suggestions ? u took them o yeah they will never be applied
The Military module stinks its sad to say this but the wall is much better.I have no idea where you found people that like the new military system unless you altered the results since i didn't see anybody say the like the new module -.- . x2
Alright: First of all, nice Spin Doctoring.
Second, booster costs in the: Library and Recreation area should either be 1/2 the price, or have it's effects doubled. The cost of the boosters outweigh the benefit. It's possible that if you greatly reduced the price of the boosters, more people would use them, making you more gold and ALOT less whining by the community.
kthnx.
Remove losing 10 health thing in military module
That sure is an interesting way to see the results )
fix the economy!
they do not say anything about a huge percentage that were saying that dispite other "fine tunning" they will leave the game... well that percentage is huge...
wow~
300.000 "citizen"
25.000 "answer"
you should start to see reality: Game become suck. İ saw 1500 social medal owner... And every hour its social medals are increasing... We , players, really bored from cheats, chaos, economical crisises, bugs, gold problems.
You should start a real "rising" or you will have to close the game because of managemnet problems...
I like this insider, great for the person who wrote it, just hurry up with the repairs as you write ...
I think some of you guys are being a bit harsh here.
That moderator that did the rage quit screwed us all. They had to fix it. I think we can all agree that a moderator with that much power to ban everyone in sight when he/she quits is too much and would rather see that prevented, even if it caused a temporary delay in answering tickets. Where the admin failed was properly communicating it, so we could all understand rather than rage.
I am not an admin apologist, far from it. If they can tweek the economy, and make it a little less time consuming for battle turns, a lot of people will become more satisfied. I personally like the new battlefield, but dislike how much time it can take.
I think one of the biggest things people are upset about is the cheating problems. Australians are so mad, I will be surprised if anyone from that country is playing the game in a month, same goes with South Africa. Lets face it, cheating that causes people to quit hurts us all. If everyone quits, who will we have left to fight?
And of course the bugs like what happened in croatian RW's and hungarian invasion of Podolia suck and I would like to see them prevented/fixed.
still can't upload avatar >.<
I LIKE new military module! Old was too boring! But I don't like boosters and some other things that I posted in my survey.
What about partial election results being kept secret, as it was proposed in open letters and articles since... wow... nearly 9 months now?
new migration!!!!!!!!
"When it comes to things that citizens dislike most we have bugs (89%), military, rising and cheating (67%)."
So you just ignore the fact that 67% of the active players who answered said that they disliked Rising? And say it ad hope nobody notices?
It would be interesting to see the raw data from the survey.
"As a proof, last week we managed to answer more than 80% of your tickets and solve more than 90% of the problems found. We will make sure that until the end of this week each and every one of you will receive a proper answer."
Buahaha!!!
Add high grain to Poland!
You totally ignored the fact that everyone’s efforts to increase its damage after 6 months is WORTHLESS! My damage is nothing now.
what do you say about that?
60% is BAD! it's almost 50%-50%
SUCKS!!
"Also, we will focus on “fixing” the economy"
no rush, leave it for a month more and you will not have to fix anything, there won't be anything to fix.
"As a proof, last week we managed to answer more than 80% of your tickets and solve more than 90% of the problems found. "
You gotta be fuckin' kidding me.
We need proof.
AND WHAT ABOUT THE GUYS WHO TRAINED FOR MORE THEN FREAKING 30 MONTHS!!! ????
Voted. Actually had all my tickets answered except for todays.
I wanna see a... NEW POLITICAL MODULE...!
Good update. The only real concern I have that you failed to mention is the disproportionate strength of tanks compared with other weapons.
If nothing is done about this, it's pretty obvious that all active players will migrate to tank as soon as they get the chance. Fix it and you may be able to keep all weapons skills and associated markets active. This is too important to simply ignore.
PRIJEVOD ZA SVE BALKANCE
<a href="http://www.erepublik.com/en/article/prijevod-insider-rezultati-istrazivanja-i-problem-ticketa-1477197/1/20">http://www.erepublik.com/en/article/prij[..]/1/20</a>
ADMIN, the economic issue is NOT due to incorrect formulas. ITS CAUSED BU MARKET SATURATION, WHICH IS A CAUSED BY NO ONE USING THE MILITARY MODULE AND EVERYONE USING BOOSTERS, WHICH MEANS THAT NO ONE IS BUYING FROM THE MARKETPLACE
IN OTHER WORDS, BOOSTERS AND THE MILITARY ARE KILLING THE ECONOMY
Fix economy!
btw, alien enterprises is me
You're ATTEMPTING to fix this broken cashcow! OMG!
also, my tickets haven't been answered
Thanks Admin
Vote.
Ticket number XKA-269264 from 27 Jan 2010 2:23 AM not resolved after half of the year. Even before you had problems with 'staff'.
The only way to have objective staff is to have professional moderators/community managers. That would mean they are somehow compensated for their hard work. That does NOT mean some crappy cheap t-shirts.
HAIL GF!
lots of love
8% filled the survey out "citizens dislike most we have bugs (89%), military, rising and cheating (67%)."
that leaves max 33% that likes new military modul?
"almost 75% of those of you that fight, fight at least 3-5 turns per battle and around 60% of you are pretty satisfied with the result of your fights"
15% are "pretty satisfied" out of 22561 player that participated in a survey. And that is 3384? And there is how many 300000+
I love numbers , I love being dumb.
I love the Admins!
Always have always will and I will do so more and more!
"First of all we would like to apologize to you about the delay or lack of answer to some of your tickets in the past 3 weeks."
Do you, guys, recognize difference between "week" and "month"?
I would love to see the whole survey's percentages.
Top 100!
Please also read the eRepublik Outsider!
<a href="http://www.erepublik.com/en/article/erepublik-outsider-special-edition-1476956/1/20">http://www.erepublik.com/en/article/erep[..]/1/20</a>
Kthxbye eRepublik.
que bn votado
my ticket is got stupid answer/question results - get some competent ppl to work on tickets!!
DONT FORGET!!
need for Kosovo as part of eSERBIA!!
Shorter Turns would be nice.
We want old military module -.-
25.000 survey
343.546 player
25000/340000=0,07
woah 7%
:facepalm:
old was beter
"Well, 24 % of responders believe that eRepublik is today “rather complex”, whilst 62,2% believe it is either rather simple or at least simple enough that they can understand it."
everyone understands the game fine!! we just dislike how much more thought has to be put into game mechanics than anything else
Still no action on anything I have reported. The import tqax on grain is still broken, which is playng merry hell with the Irish grain market.
Until I see some results, I hsve to consider any article from admin as nothing more than eyewash.
What kind of idiots decide to shut down the advertising module THE DAY BEFORE PRESIDENTIAL ELECTIONS.... are you really that obtuse? Really? Do you not think about your players at all?
"simple enough that can understand it."
That's what I answered but it didn't mean that, even though I understand it, it wouldn't be more fun if it was simpler :o)
I hope you focused on the comments for a better understanding of our points of view.
"do something about the module being too time-consuming and also too expensive."
Great.
I suggested that you keep the military module similar for the people who *want* to spend time on it but add a new action that "2-clickers" can use to be useful in a short time span: like working in the hospital or defense system to improve healing/range/etc.
It might be a nice solution for everyone (or not ^^ ).
Also find a better thing that the "70 health restoration" system that is just a hack to badly mimic the way old hospital used to work. It makes no sense and is broken. I have no idea how to do it, though.
Thanks for the report anyway, I hope to see another one soon.
Fix the economy.
PRICES are FRICKIN' HIGH, SALARIES are FRICKIN' LOW even with the BEST SALARIES.
Do it.
GIVE BACK MILLITARY MODULE!!!!!!
Lol @ the retards still finding some bs excuse to complain about.
My first first page!
Let us see all % of the survey.
the only myth debunked here is that this game has hundreds of thousands of active players
the options for complexity meant that if you thought it was too complex, but you understood it, it counted as being satisfactory
ALL MY TICKETS ARE: STILL ANALYZING
FAIL.
lower gold prices and we will buy it
I wonder what percent of surveyed players actually fights now. Could you publish that information please?
I like the new military module. The Wall was way too simple.
You would have been better off saying your shutting down Ads because of all of the porn Ad quits.
Tickets should take no more than 5 days, no more.
give us back the millitary module from v1 !!!
At the question “What do you enjoy most in eRepublik” we have, as expected, a wide distribution of preferences, with economy being in top (36,5 %) followed by military
When it comes to the military module, here we found out that almost 75% of those of you that fight, fight at least 3-5 turns per battle and around 60% of you are pretty satisfied with the result of your fights.
We all know, that we where writing, that we hate this new module.
This game feels like its falling apart.
You still haven't answered my tickets
Lies all lies
The duration of the fights should be reduced only if there are no bugs, it happened that during the two minutes I could not even move, let alone fight. So reduction only after removal of bugs or decrease in CPU load.
Postting after the wall text from above
1: where are my answers?
2: 25k responses and over 3kk players? LOL