Survey results and tickets' status [UPDATE 4 - Day 990]

Day 988, 08:46 • Published in • by Plato
Update 4, 17:55 – Day 990 of the New World

Dear citizens,

As most of you probably noticed, we experienced again a security breach, this time exploiting a different vulnerability. Several country presidents were hacked and their accounts were used in order to open several battles.

Everything started at 14:16 eRepublik time, with UK attacking several USA regions, continuing with Serbia attacking China, Pakistan, ending with Hungary launching an attack against Serbia.
Our engineers are actively working to resolve the issues, thus the battles have been closed and the MPP are of course removed.

Also, the temporarily bans given have been already canceled and all the Gold will be soon returned.


We apologize for any inconvenience this may have caused and we also thank you for your understanding and cooperation.

Kind regards,
The eRepublik Team




Update 3, 09:45 – Day 989 of the New World

Dear citizens,

The eRepublik engineers have fixed the security issue and all the lost Gold has been returned to their proper owners.

Thanks for your support!

Best regards,
The eRepublik team

Update 2, 06:37 – Day 989 of the New World

Dear citizens,

We've just discovered a security breach in several modules. We kindly ask not to access any links you notice in your friends' shouts or articles. We also advise you not to access any ads that you are not certain that are secure. The eRepublik engineers are working to solve this issue and we will post an update as soon as everything gets back to normal.

Regards,
The eRepublik team


Update 1, 9:30 – Day 988 of the New World

Starting with 10:00 o’clock eRepublik Time, we will shut down the citizen ads module for about 14 hours due to server change maintenance. Hopefully, we will manage to put it back until 1:00 o’clock eRepublik Time, Day 989 of the New World.

We apologize for any inconvenience and thanks for understanding.



Dear citizens,

In this Insider we'll share with you the conclusions of the last eRepublik survey, which brings some interesting results. But first we'll shade some light over another topic, the ticket response time issue.

First of all we would like to apologize to you about the delay or lack of answer to some of your tickets in the past 3 weeks. We would like to explain a little bit the situation, although this doesn’t excuse us.

Some of you may know, we had an issue with one of the moderators. It may have affected directly only about 80 citizens, but that is 80 citizens to many so we decided to close down momentarily the moderator program in order to reorganize our process and controls on the moderator side.

So, we had to deal with two major things in parallel: Rising's launch and the fact that we were seriously understaffed with more than 60 moderators less solving tickets. That's why it took longer than usual to get your problems solved. We are very sorry for this, but the alternative would have been to willingly accept far greater risks and we hope that you understand us. Your problems are our problems and we should have communicated better that we had this issue when you sent us your tickets.

Our ultimate aim on the community side is to improve the quality and efficiency of our communications with you in order to serve you better. We are listening, always have, always will and we will do so more and more, better and better for all aspects of the eRepublik experience. Fortunately, things have already started to improve as we build up a new Community Officers team as well as a new Moderators team.
As a proof, last week we managed to answer more than 80 of your tickets and solve more than 90 of the problems found. We will make sure that until the end of this week each and every one of you will receive a proper answer.

All this was made possible partly with the help of a new team of Community Officers and partly with the new Game Moderators team. We are positive that this collaboration will be very helpful from now on, and we hope that you will agree with us after seeing the results.

The second topic is the survey, which gathered a surprisingly total of 22,561 complete answers. The first result we came up with is that the average age of eRepublik citizens is 22 years. We really have a young base-population.

At the question “What do you enjoy most in eRepublik” we have, as expected, a wide distribution of preferences, with economy being in top (36,5 ) followed by military, socializing, politics, other and ending with media (5,9 ). When it comes to things that citizens dislike most we have bugs (89), military, rising and cheating (67).

When it comes to the military module, here we found out that almost 75 of those of you that fight, fight at least 3-5 turns per battle and around 60 of you are pretty satisfied with the result of your fights. Another result says that the majority of players consider that the current winning condition are “just fine” but the military module is to time-consuming - as a result, many of you expressed the wish for a shorter turn duration.

This survey busts the myth regarding the exaggerated complexity of Rising. We've seen many such comments, that “eRepublik became way too complex”. Well, 24 of responders believe that eRepublik is today “rather complex”, whilst 62,2 believe it is either rather simple or at least simple enough that they can understand it.

As for the customer support, the majority consider the answers OK, the only problem being the delayed response time. This is being taken care of as you read above. On the other hand, the majority is “pretty satisfied” with the Insiders as a mass-communication channel but we aim for a majority of you to be “very satisfied”.

And because surveys are not just conducted for nothing, the conclusions we gathered are: on the military side we need to accelerate the bug-fixing process and do something about the module being too time-consuming and also too expensive. We are analyzing these and will come up with solutions, very soon. Also, we will focus on “fixing” the economy (we would rather call it fine-tuning, adjusting formulas) and improve the anti-cheating project, which were the most shared advices.

As a final word, thank you everybody for participating - 22,000 responses and almost 25.000 participant is... just wow! - and thank you for showing us that you care about this game. We extracted great information which we hope that pretty soon will translate in a better experience for you.


Kind Regards,

Your eRepublik Team