Better communication with the team
Plato
Dear citizens,
One of our priorities for this year includes improving the communication between the eRepublik Team and the community.
For this purpose, we have implemented a new forum category named “Administration” and created inside it the “Open letters” board. The official channel to communicate with the eRepublik team remains the contact form, however, the new forum board is open for public messages addressed to the eRepublik staff. Articles that are considered to be “open letters” addressed to the team, will be moved in the forum board and later these articles will be deleted in order to continue the conversation with the team in one place and not to have duplicate content.
As imagination is the only limit for changing the future, we invite you to post in the “Suggestions” board ideas concerning what you would like to see implemented in the New World.
Remember to keep an eye on the “Updates” board. New features and improvements will be announced and debated in this area.
Furthermore, only the official channel (“Contact us”) will be used for requesting support from the eRepublik Team. This way, the newspaper articles and the forum threads will be more efficient in reaching their goal: to be a tool used by the eRepublik citizens to communicate and organize better.
The team will continue debugging
The communication improvements that were implemented today are planned since one month ago and will help our community department gain easier your feedback regarding the events in the New World. The engineers will still focus on debugging in the next period of time. Today, their main task is to fix the avatar issues and the articles that get a 500 error.
The new 10 eRepublik laws
To better moderate citizens events and actions, it has become clear to everyone that the old laws need some proper adjustments. As a result, we would like to communicate some of the revisions going forward.
One of the changes in the new set of rules is that citizens will not be allowed to accuse each other without posting relevant proof. This is a first step toward a Judicial System (administrated by citizens) that we would like to have in eRepublik.
No public multi-account accusations are allowed. Candidates throwing free charges against one another during the course of an electoral campaign should also be avoided. Reports of such cases are to be made only using the contact form.
In parallel, a new penalty system based on forfeit points (FP) has been implemented. For every break of the law a warning (0,5 FP), a temporary ban (FP equal to the number of banned days) or a permanent ban will be applied taking into consideration the severity and the frequency. A permanent ban will also be applied if a total of five or more forfeit points are received. Every forfeit point is deleted two months after it was applied.
The new version of the 10 eRepublik Citizen Laws will also be applied to the organization accounts, until the specific entity laws are developed.
Thank you for your support,
The eRepublik Team
Comments
first
Thank you all for your support these days.
voted!
Finally! Better communication! Thanks 😃
Voted!
VOTED
la articolul asta nu da 500 - Internal Server Error ???
Keep up the good work!
first
thanks
we really need something to avoid take overs fast.
Or you (I won't be there anymore) soon have only romania and spain playing and taking over every single country just because they are able to do it and find it fun...
And better communication ok, but maybe you could at least answer to the message we send.
I've been submitting bugs several times everyday for weeks and had answers after 20 days or more...
This is not acceptable.
Hm I noticed 😛
@Admins:
Having a place in the forum it's not quite enough if you still don't give the answers we need.
All we've asked for, in the last days, was a good and efficient Customer Relationship, that you didn't have at the moment, as you write an article, post a few comments after that and never say anything again.
I don't believe that you don't have time to write a few words to explain, hourly if there is the need to, what is being done and what is going on.
I bet that we, and even your company, deserves more than an article and some comments at the beginning of the "discussion". We've saw article with more than 500 comments and you've just replied to 2 or 3 of all of them.
Let's see if, from now on, you'll be able to have a reliable communication we your customers and let us know, in anticipation, about the things that will be done.
At least, try to improve the game and make things better... for us and even more for you!
Greets
Press already working!
Indeed VaReTaS, all this process takes time and maybe for you this isn't such a big improvement, believe me it will save a lot of time to have all messages in one place. It is an optimization highly needed both by our team and also by the citizens who want to share something with us. As for the messages from the contact form, a ticketing system is under development as we speak. This will be one of the final steps that we need to take in order to have a complete and professional service in order to reply to the citizen's needs.
Thanks admin ... hope..these new rules..will make erepublik better....
quote: One of the changes in the new set of rules is that citizens will not be allowed to accuse each other without posting relevant proof. This is a first step toward a Judicial System (administrated by citizens) that we would like to have in eRepublik.
Perfect! It is very important! Thanks for your job!
@ADMINS: fix border issue ... i sent u a message via contact...
@hendrax: Development of these rules dated since V1 was launched. We tried to cover as many details as we could, but still keeping only 10 rules.
When will you start actually improving the customer service and bring it up to a higher level and make it more professional?
I have been playing 1.3 years now almost and it has not improved one bit...
UNBAN BLINK-AZ!
@Aryamehr: I've stated below in an answer to VaReTaS
@ADMINS: fix border issue ... i sent u a message via contact...
you say "make better communication with our team". But, look what you have done, you has been banned "blink-az" without a reason, Do you know what will happen from your stupidity action ? you will lost much respect from erepublik citizen, , , . . . and i will call you "stupid admin" right now. . . . hope you can revive blink-az from his permanently banned !!
@allow: I would be more careful if I were you with statements like this, considering the new forfeit points system. As for blink-az, although I had a good relation with him in-game, no one is above the law and the evidence against its actions are unappealable.
Like the idea for a citizens administered judicial system. I would like there ot be domestic dispute resolution systems too - so local disputes can be dealt with by country courts and the international court be used as a court of appeal.
How would citizen judges/agistrates be appointed?
FK
@admins: Please fix the border issue. We've been waiting for 8 months now... Thank you.
Just use a system like mantis bugtracker. Why implement your own.
Yo en castellano:
1º Cuando van a sacar una explicacion logica de lo ocurrido este fin de semana?
2º Cuando sabremos con detalles los baneos permanentes de los jugadores españoles?
3º Porque se sigue iuntentando modernizar un juego que tiene fallos graves y no se arreglan estos antes?
4º Para cuando un moderador de habla castellana?
5º Para cuando la version hispano hablada?
6º Esto de mejor comunicación no será otro saco roto no?
7º Cuando se va a levantar la censura a la prensa española?
8º cuando se va a devolver esos articulos que "no han gustado"?
9º Para cuando un comunicado real y claro de los errores del juego y cuando aceptar que el juego tiene multitud de errores?
Same as Kixtart, a bugtracker like Mantis or Bugzilla should have been up for a long time... It gives a dractic improvement to both communication and planning.
@Cristi Badea,
whatever, i does'nt had respect anymore to admin, . . . .
1- change article comments to old method
2- publish snakes name and say how much fake gold you collect
3- change trivia system we hate trivia and trivia decoeder because its not justified we want PVP wars
thanks
eWeddings in eRepublik. What do you think?
I send bug message 3-4 times already since last week using pm, why i havent received any answer? I lost 1092 idr at monex , and i'm getting ignored. I'm make a living in this game by playing monex mainly. Losing 1/3 of your money because of bug while other players exploit bug to get thousand gold really annoying . Thx for read admin
10. You must be over 14 years old in order to use eRepublik.
10.1 We reserve the right to close any citizen accounts that prove to be created or administrated by a person under 14 years old.
can you tell me how do you recognize that?
dudes, these new laws sound a bit... dictatorial. I would change them if I where you. You just might loose to many players and get a bad recommendation by those who leave, thus your game will be unpopular. I'm only presuming this, I'm not saying that this will happen. (If I say I'm sure, will you ban me for breaking rule 7.2?)
10. You must be over 14 years old in order to use eRepublik.
10.1 We reserve the right to close any citizen accounts that prove to be created or administrated by a person under 14 years old.
500 - Internal Server Error500 - Internal Server Error500 - Internal Server Error500 - Internal Server Error500 - Internal Server Error500 - Internal Server Error500 - Internal Server Error500 - Internal Server Error500 - Internal Server Error500 - Internal Server Error500 - Internal Server Error500 - Internal Server Error
Cristi Badea: "no one is above the law and the evidence against its actions are unappealable".
FINALLY!!
i cant understand the people... some days ago the were screaming for solutions... everyone were concerned about the cheaters... tha admins answer was: We will see any case and act.
When admins start banning snakes, people start... screaming against the admins! (?).
If we want a better place to stay we need to be more supportive and colaborate... reporting the cheaters, reporting any bug we found... but, what the people is doing? they find a bug and they keep it in secret so they can take some advantage in their puny wars...
admin, ban the cheaters!
ban all of the snakes.
"You must be over 14 years old in order to use eRepublik. "
Hilarious...
How are you going to impose this?
Simply making an agreement saying you are over 14 years old wont stop anyone.
So I guess if you have been playing Erepublik since beta and you happen to be 13 you will be banned? Surely you cant be serious
@admins. just one thing. no one trust you about bugs. WHY always when is ROMANIA attacked you shut down server for few hours, ALWAYS when attacked by Russians and twice by Hungarians. Tell us that
@Cristi: I like the idea of better comunication with the erepublik team. Maybe create an irc channel to talk with the admins is not bad idea.
Good Work!
Developing tweteer would be an idea!
Another question for admins and all of you ask yourself. Why admins turned off Battle Button. Romania was attacked.
@cristi
ok, if blink was guilty. we need a proof.. we just need 1 real proof then we won't disturbing the staff again...
Why was this taken out of the laws:
The economic system is based on the market economy and all the citizens have to act according to the demand and supply rules.
Glad to hear back from you admins.Thanks for the update, and good luck trying to fix everything with everyone screaming at you.😮
Thus far I think your do decently fixing things up. People seem to be missing the fact that after major changes in games like this there is always a period of twinking the game to get it right. Give them a week to smooth everything out and Im sure everything will be much better.
How about unban Scott Mitchell and Blink'az
@MachineMadness: How is any site going to impose it?
People need to stop acting like ERepublik is the only game that does some of this stuff.
vote...